Trust & safety
Raise a concern. Ask us to look again.
Tell us clearly what happened and what outcome you are asking for. We keep safety reports, ordinary complaints and moderation appeals separate so each reaches the right process.
Report unsafe content or behaviour
Use the Report link on the relevant profile, opportunity or Borrow & Share listing. Reports are confidential. If somebody is in immediate danger, contact the emergency services first.
Make a complaint
Contact us and choose the closest subject. Include the relevant page, dates and a concise account of what happened. Do not send sensitive identity documents unless we specifically and securely request them.
Appeal a moderation decision
If your profile, post or account is limited, removed or suspended, reply to the decision message or contact us using the email on your account. Explain what you believe was misunderstood and include any relevant evidence.
What we can do
We can review platform records, reconsider a decision, relabel or remove content, restore access, limit features or suspend an account. We cannot decide complex private disputes, guarantee compensation or act as an insurer, court or employment tribunal.